Frequently asked questions
 





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BIKERLIST EVENTS AND BLOG

**BUYERS AND SELLERS MUST HAVE A VALID EMAIL ADDRESS AND PAYPAL ACCOUNT. IF YOUR EMAIL ADDRESS CHANGES YOU MUST UPDATE YOUR ACCOUNT OR IT WILL BECOME INACTIVE**

You must register as a buyer in order to purchase products ( SEE "User Section" FAQ's below ).
You must register SEPERATELY as a seller in order to sell products ( SEE "
Seller Section" FAQ's below ).
You are able to use the same login name and password for both accounts.
By registering on this website you automatically agree to our "
Terms of use" and "Privacy Policy" agreements.

General:

Shipping is calculated into the sale. Shipping is paid for and chosen by the buyer. Shipping methods are UPS, FED EX, and USPS. Depending on the origin of the buyer/seller these shipping options may vary. If you are a seller and only ship using some but not all of these companies please state your preferences in your item listing description (capitalizing won't hurt ).
NOTE TO SELLERS: If the origin of the buyer is outside the US and chooses USPS for shipment the only options that will be available for shipping are those that can be tracked via a tracking # for international shipment (Medium flat rate box, Large flat rate box, Express Mail, and Global Express). ALWAYS GET A TRACKING #.  

Bikerlist.com is always interested in exchanging links and/or banners with other motorcycle related websites. Our banners display on our links page and randomly at the bottom of our other pages. If your site does not have banners we offer banner advertisement at very reasonable rates. If interested please contact customerservice@bikerlist.com 

User Section

Can I purchase products without registering on BikerList?
How do I register for an account to buy products on BikerList?
How do I log into my account?
Do I need a PAY PAL ACCOUNT to purchase products on BikerList?
How do I change my password?
What if I forgot my password?
How do I edit my registration (profile) information?
What if I get my order in a damaged condition?
How much time will it take to receive my items?
How do I ask a question about an item?
How do I post a review about an item?
How can I view a sellers store?
How can I search for an item?
DO I NEED TO DO ANYTHING AFTER I HAVE RECEIVED THE ITEM(S)?
 
Seller Section

I am a seller. How will I sell my products through BikerList?
How do I register as a seller?
How do I list my item?
Are there any FEES for selling my products on BikerList?
Do I need a PAY PAL ACCOUNT to sell my products on BikerList?
What if I forgot my password?
How do I change my password?
How do I set up a portfolio for myself?
How will I receive the payments for my delivered orders?
Can I ship items in an order partially?
What if some of my items do not fit into any of the categories in the site?
How will I display my portfolio to the users?
Do I need to pay for registering with the site as a seller?
What can I sell on BikerList?
How should I package my items?
WHAT DO I NEED TO DO AS A SELLER AFTER AN ITEM IS ORDERED?
What if I list my item in the wrong category?
How do I respond to a question about my product?
How can I view a product review of my item?
How do I insert a picture of my product?
How do I upload addtional pictures of my product?
How do I edit product information of a listed item?
How can I do a Bulk Product Upload?
What if I want to provide FREE SHIPPING?
What if I cannot ship my item and it can only be picked up by buyer?


USER SECTION

Can I purchase products without registering on BikerList?

No. You need to first register with BikerList and login to be able to shop with the site. However, you can browse and compare items even without logging in.

 

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How do I register for an account on BikerList?

On the home page in the login area enter your user name and password, click "register", and enter all required information.

 

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How do I log into my account?

On the home page enter your login name and password.

 

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Do I need a PAY PAL ACCOUNT to purchase products using BikerList??

Yes, you will need to set up a pay pal account. Setting up a pay pal account can be done during the purchase process.

 

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How do I change my password?

Once logged into the site click on "my account". Then, click on "change password".

 

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What if I forgot my password?

Enter your user name in the login area. Click "forgot password". An e-mail will be sent to you with a temporary password. Log back into BikerList using user name and termporary password. Then click "my account". Then click "change password".

 

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How do I edit my registration (profile) information?

Once logged in on home page click on "my account". Then click on "edit profile".

 

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What if I get my order in a damaged condition?

All sellers with BikerList should take utmost care in packaging and shipping the items ordered by you. In the very unlikely event that your order reach you in a damaged condition, you can inform the seller and also the site administrator and get authorization from the seller to send the items back.

 

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How much time will it take to receive my items?

In most cases, your items should reach you by no more than 3 weeks from the date of your order.

 

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How do I ask a question about an item?

Click on the item of interest. At the bottom of the "Product details"  page click "ask seller a question". The seller will be notified of the question to their email address. Once answered it will appear on the page below the question that was asked.

 

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How do I post a review about an item?

Click on the item of interest. At the bottom of  the "Product details" page click "Post a review for this product". On the following screen you can post a review and give the product a star rating 1-5. The seller will be notified of the review to their email address..

 

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How can I view a sellers store?

When on the "product details" page of an item you can scoll to the bottom and click "View Sellers Portfolio". Then click "catalog" on the gray menu bar. There you will see a list of catagories. Simply click on a catagory and scroll to the bottom of the page to view items.

 

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How can I search for an item?

On the search bar at the top of the page type in keywords (NOT case sensitive) for an item you are looking for (ex. manufacturer, year, part #, part description etc.). Optional is the choosing of a specific category from the drop down or you can leave the selection at "all". Then hit "GO". The site is defaulted to "Product Name" searching keywords.

The "Search" page will display. From here you can do an extended search of keywords by choosing any combination of "Product Name", "Product Description", or "Product Seller". "Catalog" is an optional choice from the dropdown here also.

 

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DO I NEED TO DO ANYTHING AFTER I HAVE RECEIVED THE ITEM(S)?

Log onto site. Click "my account". Click "my orders" and update the status of each order to 'delivered' after you get your items in good condition.

 

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SELLER SECTION 

 
I am a seller. How will I sell my products through BikerList?

To be able to sell your products through BikerList you need to first register with the site as a Seller.

 

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How do I register as a seller?

Click on the "Seller login" on the menu bar of the home page. On the following page enter all required information. DO NOT put any spaces in user name or password. If entering web address or company name there are only so many characters allowed. If your web address or company name do not fit in the text box it's ok. These fields are only for bikerlist administrations viewing.

 

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How do I list my item?

Click the "seller login" tab on the home page. When loggin in as "seller" click "List Your Item" on the left. Choose a category for your item. List all of your items for that category. If listing items for more than one category you will need to select the appropriate category for each item.

 

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Are there FEES for selling my products on BikerList?

Bikerlist will be paid only 2% of the selling price of your item(s) (shipping charges NOT included). For the sale of motorcycles or trikes the paid commission to Bikerlist will be the lesser of 2% of the selling price or a flat fee of $30.00 (shipping charges NOT included). All PayPal fees are additional.

 

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Do I need a PAY PAL ACCOUNT to sell my products on BikerList?

Yes. You will need to set up a Pay Pal account.

 

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What if I forgot my password?

Go to seller login page. Enter user name and click "forgot password". A temporary password will be sent to you by e-mail. Use this password to log back into your seller account. In the left hand column click "change password". Enter required information.

 

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How do I change my password?

When logged onto your seller page click "change password" on left side of screen. Enter required information.

 

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How do I set up a portfolio for myself?

When logged onto your seller page click "my portfolio". You can enter information about yourself and even include a picture (NOTHING INAPPROPRIATE)

 

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How will I receive the payments for my delivered orders?

Each buyer will also need a Pay Pal account. When purchase is made all proceeds will go through Pay Pal.

 

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Can I ship items in an order partially?

No. You cannot ship the items in an order partially. You need to ship all the items or cancel the order fully.

 

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What if some of my items do not fit into any of the categories in the site?

If your items do not fall into any of the categories listed in the site, you can request the administrator of BikerList to create the relevant categories using the "Mail Admin" section ( log into your seller account. In the left hand column click "mail admin". Enter required information ). If the categories are found relevant, the BikerList administrator will add it for you.

 

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How will I display my portfolio to the users?

You need to have a html portfolio page designed for publishing in the site. If you have any images on the page, please make sure that the image urls are absolute urls pointing to some file accessible in the internet.

 

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Do I need to pay for registering with the site as a seller?

No. To become a seller on BikerList you do not need to pay anything. The commission charges are per order(s) you receive through the site.

 

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What can I sell on BikerList?

BikerList is a buy/sell site for the motorcycle enthusiast. This site is for motorcycle related products only. THIS IS NOT A JUNK YARD FOR YOUR CRAP. If your product is damaged or has some kind of defect IN ANY WAY, specify the condition of the product in the description section of the item being listed. There may be someone that can use or repair the product in its condition.

 

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How should I package my items?

Very carefully. Take the time to package items so they arrive to the buyer in the same condition as you would want to receive them.

 

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WHAT DO I NEED TO DO AS A SELLER AFTER  AN ITEM IS ORDERED?

1. You will receive an email stating that an item has been purchased. From the home page click "seller login" to log into your seller account. Click "Orders" in the left hand column. Select the appropriate order by clicking on the checkbox in the far right column. Double click" Email" icon. On the following screen click "Send". DO NOT CHANGE ANY OF THE SYSTEM VARIABLES. An email will be sent to the buyer letting him know you have received his order.

2. After you have shipped the item you can log back into your seller page, click on "products". Select the item that has been sent and change status of order from "pending" to "shipped". If the order has been cancelled by the buyer please mark the item as "Cancelled".

 

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What if I list my item in the wrong category?

Log in as a seller. Click "My products". Click on the item you need to edit. Scroll down and edit under "Category".

 

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How do I respond to a question about my product?

Log into your sellers page. Click "products". Click on the product the question was asked.  Scroll down to the bottom of the page and click "(answer)" next to the question.  Post your answer.



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How can I view a product review of my item?

You will be notified through your email address of the product review. Log into your sellers account. Click "My products" on the left. Click on the product the review was posted. Scroll to the bottom of the page to view the review. If you are also registered as a buyer you can click on the item from the home page of the site. On the "Product details" page of the item you can scroll to the bottom of the screen to view the review.

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How do I insert a picture of my product?

When listing your item you are able to upload a picture of your item. Be sure to upload the SAME picture in the "small" and "big".  This way a buyer can click on the thumbnail picture of your item to enlarge it. All pictures MUST be in jpeg, gif, or png format within the size restrictions. Picture file names cannot have hyphens or spaces.

 

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How do I upload additional pictures of my product?

You must first list your item under your "products". 

TO UPLOAD AT THE TIME OF LISTING ITEM: When listing your item you fill in all required information. After you click "add product" you will be returned to the screen of your listing. Simply scroll down to the bottom and click on the icon "bulk upload". On the following screen enter up to 4 additional uploads and click "add".

IF YOUR ITEM HAS ALREADY BEEN LISTED: After your item is listed click on "my products", click on the product you want to upload more pictures, scroll to the bottom of the page and click on the "bulk upload" icon. You will then be able to add up to 4 more additional pictures.

NOTE: All pictures must be in jpeg, gif, or png format within size restrictions.


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How do I edit product information of a listed item?

Click on "sellers" tab on home page and log into your sellers account. Click "products". Click on the item you wish to edit information. Make changes. Scroll to bottom of page and click "save changes".


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How can I do a Bulk Product Upload?

Log into your sellers home page. Click "Bulk Product Upload in left column of otions
To Upload your CSV file:
 You can click on the text "Click Here to Download Sample CSV File for format" to view a sample of the spreadsheet.(Columns must include header titles exactly as shown in sample file). Upload your CSV file ( wherever it has been saved in your computer ) by clicking "browse". Click "next". Under Link Import Fields hit the dropdown for each listing and choose option that matches (ex. product name/product name--product code/product code etc). At this point you can either upload a zip file of your images ( image name must match product name ) or you may go into your items and upload pictures individually. Images in zip file should have a size of at least 512 x 512 before upload. You can use the same image for large and small. The site will scale the pictures to size for you.


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What if I want to provide FREE SHIPPING?

When listing an item on product description page simply enter "0" for "product weight".

 

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What if I cannot ship my item and it can only be picked up by buyer?

If your product can only be picked up by the buyer simply check the box next to "Select if product cannot be shipped via standard shipping services" when listing or editing your product.

 

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